Terms and conditions
General Terms and Conditions for purchase of goods and sales contract for non-business customers of Frida Knit Studio webshop (www.fridaknitstudio.com).
1. GENERAL TERMS
Frida Knit Studio (for further reference the Service Provider), provides handmade knitwear and accessories listed on the webpage www.fridaknitstudio.com (for further reference webshop). With the act of placing an on-line order via the webshop, a contract of purchase takes place between the Customer (for further reference Customer) and Service Provider in accordance with the terms and conditions of present interpretative document.
Customer at the time of placing an order accepts the General Terms and Conditions of Frida Knit Studio webshop (www.fridaknitstudio.com).
Service Provider is entitled to unilaterally alter the present General Terms and Conditions, which enters into force after being published on the webpage www.fridaknitstudio.com and Customer is bound to accept its terms and conditions after placing the first purchase order that follows their publication.
2. PURCHASING PROCESS
Customers may start a purchasing process without registration on www.fridaknitstudio.com. The Purchase Contract comes into force between Frida Knit Studio as Seller and Customer as Buyer.
The product images displayed in the webshop are created and owned by Service Provider as intellectual property. Customer agrees that the product images are to be considered as samples. Customer accepts that Service Provider takes no legal responsibility for possible differences between the image of a product and the actual product itself.
3. SHIPPING METHODS
We are shipping within Hungary, EU countries, Macedonia, US and Canada. Shipping to the rest of non-EU countries and overseas is possible on request. Please check our Shipping section for further info.
4. PAYMENT METHODS
Customer may choose between the following payment methods:
A) CREDIT CARD
We are accepting VISA Card, Maestro/Master Card. Our payment provider is SimplePay to ensure the safest payment during transaction.
When using PayPal, you must create an account and register in the PayPal system in order to be able to pay just like you would with any credit card.
5. CONFIRMATION OF ORDER
Once the order is completed the customer receives an automatic system order confirmation email. Once the order is prepared and sent by the Service Provider, the Customer receives a second confirmation email with a dedicated tracking number to its parcel. To note, after Customer receives the email of confirmation, the items, payment and delivery methods and the time of delivery cannot be changed. If one or several items of the order are not available, Service Provider contacts Customer whereupon the Customer may decide to purchase substitute products or cancel the order.
The prices displayed in the product catalogue and on the product sheet are the valid retail prices at the time of purchase. In case Customer places an order, Frida Knit Studio is obliged to deliver the purchase in accordance with the terms and conditions of present contract, at the valid price at the time of ordering. Customer’s offer of purchase may be accepted by Service Provider, ensuing the automatic system notification, in a document (email) of confirmation of purchase (for further reference confirmation). To note, after sending the confirmation of purchase, the items, payment and delivery methods and the time of delivery cannot be altered. Customer agrees to the terms and conditions above. Customer accepts that the product prices do not include the delivery costs. In case of discounted products, the sales offer lasts until given date or before the stock sells out.
7. PRICE ALTERATIONS AND OTHER TECHNICAL ERRORS
Frida Knit Studio reserves the right to correct any obvious fault, typographical, numerical or editing error and the right to alter prices. After confirming an order, Frida Knit Studio has the right to alter the purchase price of the ordered products only and solely if a new law (e.g. tax law) comes into effect in the period between the confirmation of order and the delivery date defined in the confirmation. The products featured in the webshop are subject to availability and Customer agrees that Service Provider is not liable for incorrect price information due to any unexpected technical problems, through no fault of their own, occurring during the operation of the webpage. Frida Knit Studio reserves the right to terminate the distribution and sales of any product.
8. CONTRACTUAL EFFECT
Present contract, in case of non-business consumers, comes into effect in connection with purchases performed via the www.fridaknitstudio.com webpage.
Service Provider assigns an automatic order identification number to every valid order, defined in every email of confirmation sent to Customer. Customer agrees that only the orders identified with an order identification number are valid.
The confirmation of order occurs without delay but in maximum of 48 working hours. The purchase contract comes into effect after Service Provider confirms the order via email. In case the purchase confirmation does not occur within 48 working hours, Customer may contact the customer service via firstname.lastname@example.org.
9. RETURN POLICY
At the moment, Service Provider does not offer returns. Please choose your product carefully, so we all minimize the impact on our planet.